Refund Policy

🧾 Refund Policy – Spa Hub Sanctuary

Effective Date: May 15, 2025
Applies to: All services including the Sacred Energy Renewal Ritual and optional add-ons.

✨ General Policy

At Spa Hub Sanctuary, we deeply value your wellness journey. We strive to provide every guest with a transformative, respectful, and relaxing experience. Because our services are time- and practitioner-based, we follow a clear and fair refund policy.

✅ Cancellations & Refunds

• Full Refund:
  A full refund will be issued if you cancel your appointment at least 24 hours in advance of your scheduled service.

• Partial Refund or Credit:
  Cancellations made less than 24 hours before the appointment are not eligible for a refund, but you may receive a 50% credit toward a future session.

• No-Show Policy:
  Clients who miss their appointment without notice ("no-show") will not be eligible for a refund or credit.

• Late Arrivals:
  If you arrive late, your session time may be shortened out of respect for the next guest. You will still be charged for the full session.

💖 Rescheduling

You may reschedule once without penalty if requested at least 12 hours before your appointment. Please contact us via phone or email.

🎁 Gift Cards & Promotions

• Gift cards are non-refundable but transferable to another guest.

• Promotional services (e.g., free 15-minute sessions) cannot be refunded or exchanged for cash.

📩 How to Request a Refund

To request a refund or credit, please email us at:
📧 spahubbeautyandhealing@gmail.com
Or call: 📞 +255 776 071 324

Refunds, if approved, are processed within 7 business days to the original method of payment.

🙏 Thank You for Understanding

By booking a session with Spa Hub Sanctuary, you agree to this Refund Policy. We appreciate your trust and look forward to supporting your healing journey.